Definitions

In these Terms & Conditions, “we”, “us”, “our” and “Eros Cafe” refer to Eros Cafe Group, registered in the United Kingdom, including all its branches and online platforms. “You” or “the Customer” refers to any person who accesses our website (eros-cafe.com), visits our locations, or purchases our products and services.

Use of Our Website

By using our website, you agree to use it lawfully and in good faith. You may not use this website to engage in any activity that is fraudulent, harmful, or that infringes on the rights of any other person.

We reserve the right to restrict, suspend or terminate your access to the website at any time without prior notice in cases of misuse.

Products & Orders

All products displayed on our website and across our locations are subject to availability. We reserve the right to modify, withdraw or limit the availability of any item without prior notice.

• Product images, descriptions and ingredients are provided for informational purposes; minor variations may occur.
• Allergen information is available upon request and clearly indicated where applicable.
• All food and beverages are prepared fresh and intended for prompt consumption.

Pricing & Payment

All prices are displayed in the local currency of the country where the order is placed. UK prices are in Pounds Sterling (£) and include applicable VAT where required.

Payment must be completed in full at the time of order. We accept the payment methods displayed at checkout. We reserve the right to refuse or cancel any order at our sole discretion.

Delivery & Collection

Where delivery is offered, estimated delivery times are provided as a guide and are not guaranteed. Delivery is available within designated areas and may be subject to a service fee.

For takeaway and collection orders, the customer is responsible for collecting the order at the agreed time. Orders not collected may be cancelled without refund.

Returns & Refunds

Due to the perishable nature of our products, we are unable to accept returns once an order has been dispatched or collected. If you are not satisfied with your order, please contact us within 24 hours of receipt at info@eros-cafe.com and we will investigate the matter and respond fairly. For full details, please see our Refund & Returns Policy.

Intellectual Property

All content on this website — including the Eros Cafe name, logo, recipes, menus, photography, design and written material — is the property of Eros Cafe Group and is protected by United Kingdom and international copyright and trademark laws.

No part of this website may be reproduced, distributed or used for commercial purposes without our prior written consent.

Franchise & Partnerships

Information regarding franchise opportunities is provided for general purposes and does not constitute a binding offer. All franchise partnerships are subject to a separate written agreement, due diligence and approval. For enquiries, please contact Franchise@eros-cafe.com.

Limitation of Liability

To the maximum extent permitted by law, Eros Cafe Group shall not be liable for any indirect, incidental, consequential or special damages arising from the use of our website, products or services.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by applicable law.

Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, store and use your personal information in accordance with the UK GDPR.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update or amend these Terms & Conditions from time to time at our sole discretion. The latest version will always be available on this page. Continued use of our website or services after any update constitutes acceptance of the revised Terms.